Cancellation Policy

At HeavenlyPrime, we aim to provide a smooth shopping experience.

Orders can be cancelled before the product is shipped. Once the order has been shipped, it cannot be cancelled.

To request a cancellation, please contact us immediately at:

If the cancellation request is approved, the refund will be processed using the original payment method within 5–7 business days.

HeavenlyPrime reserves the right to cancel any order due to product unavailability, pricing errors, or suspicious transactions.

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